> ## Documentation Index > Fetch the complete documentation index at: https://docs.agen.co/llms.txt > Use this file to discover all available pages before exploring further. # A "Background Items Added" notification names another product > After installing or updating AgenShield, macOS shows a "Background Items Added" notification naming a different product — and it may reappear later. AgenShield did not add that item; the notification comes from macOS re-announcing its own records. Background Items Notification cover — expected noise over steady state. ## What you are seeing Right after installing or updating AgenShield, macOS shows a notification like: > **Background Items Added** — "SomeOtherProduct" added items that can run in > the background. You can manage these in Login Items & Extensions. The named product is not AgenShield — often it is software that has been on the machine for a long time and was not touched by anyone. The notification may also come back later, at irregular intervals, without anything being installed. ## What this means AgenShield registers only its own components, and they appear under the AgenShield name in **System Settings → General → Login Items & Extensions**. Installing AgenShield does not add, change, or run items belonging to any other product. The notification is posted by macOS itself, from its internal database of login items and background items. That database can contain a broken record for another product (typically left behind by one of that product's own updates). Two things then happen: * **Any installation can trigger one notification.** Installing or updating any software — AgenShield included — makes macOS re-scan its database. The re-scan stumbles over the broken record and re-announces it, naming the other product. Because the notification appears seconds after the install, it looks like the installer caused it. * **macOS re-triggers it on its own.** The database's periodic maintenance trips the same broken record again, so the notification can reappear minutes or hours later with no installation activity at all. The notification is advisory. Nothing new is running in the background, and neither AgenShield nor the named product changed anything on the machine. ## How to confirm 1. Open **System Settings → General → Login Items & Extensions**. Items added by AgenShield appear under its own name; the named product's entries are its own, long-standing ones. 2. Note when the notification reappears: if it comes back while nothing is being installed, it is the macOS database re-announcing itself, not an installer. ## How to fix it 1. **Restart the Mac.** A restart lets macOS finish cleaning up its background-items database. If the notifications stop, you are done. 2. **Update or reinstall the product named in the notification.** A fresh install recreates its background-item records cleanly, which removes the broken record the notifications come from. 3. If the notifications persist, reset the macOS background-items database from Terminal, then restart: ```bash theme={"theme":{"light":"snazzy-light","dark":"dark-plus"}} sudo sfltool resetbtm ``` After the restart, every product on the machine re-announces its background items **once** at the next login — that burst is expected and harmless, and the repeating notifications stop. If you had disabled any login items, check that they are still disabled afterwards. Current versions of AgenShield also avoid re-registering components that have not changed during an update, so updates trigger this macOS behavior less often. Keeping AgenShield up to date reduces the noise, but the repeating notification itself is resolved by the steps above. ## When to escalate Contact support with a screenshot of the notification and of **Login Items & Extensions** if: * the notification names **AgenShield** itself repeatedly, without AgenShield being installed or updated, or * the notifications keep recurring after a restart, a reinstall of the named product, and the database reset above. See [Collecting diagnostics](../troubleshoot/collecting-diagnostics.mdx) for how to gather the information support will ask for.