> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agen.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Network Protection Stays Off Until a Restart

> Why the network extension can stop and not come back after a long, heavily loaded period, how to confirm it, and how to bring it back.

After a long period of heavy load, for example AI agents running for hours while
the Mac sits locked, `agenshield doctor` can report:

> ⚠ Transparent proxy not running
>
> ⚠ Network filter not loaded — NE provider is not running; connection policy is NOT enforced.

and `agenshield status` shows **Degraded**. On affected versions
`agenshield activate` still prints **Transparent proxy already on**.

## What this means

AgenShield watches for a network extension that has stopped answering, and
restarts it so your network keeps working. On a very busy Mac a slow extension
can look like a stopped one. On affected versions macOS sometimes did not start
the network extension again after that restart, and AgenShield did not notice.
Network traffic then flows without inspection or network policy until the
extension returns.

Your network itself keeps working. The security extension (process and file
policy) is not affected.

Affected: 2026.10.4 and earlier. Later releases notice the stopped network
extension and restart its session once on their own. If that does not bring it
back, AgenShield sends a notification: **Restart your Mac to resume network
protection**. If notifications are off for AgenShield, use the confirmation
steps below.

## How to confirm

```bash theme={"theme":{"light":"snazzy-light","dark":"dark-plus"}}
agenshield doctor
pgrep -fl com.frontegg.AgenShield.network-extension
```

The issue is present when `doctor` reports the transparent proxy not running and
`pgrep` prints nothing.

## How to recover

Run `agenshield doctor --fix`. On versions later than 2026.10.4 it tries to
start the network extension again and tells you whether it came back.
`agenshield activate` does the same.

If it does not come back, or on 2026.10.4 and earlier, restart the Mac. The
network extension starts with the system and AgenShield reports healthy again.

## When to contact support

Contact support with a diagnostics bundle (`agenshield diagnostics`) if the
network extension is not running after a restart, or if this happens again on a
version later than 2026.10.4. See [Collecting diagnostics](https://docs.agen.co/troubleshoot/collecting-diagnostics.md).


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