> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agen.co/llms.txt
> Use this file to discover all available pages before exploring further.

# You Are Signed Out of AgenShield Every Few Days

> Understand repeated sign-in prompts after sleep, distinguish a temporary connection problem from an expired session, and collect the information support needs.

The AgenShield app asks you to **sign in again**, typically after the Mac has
been asleep overnight or for a long meeting. It happens again a day or two later,
even though you did not sign out and nothing about your account changed.

**Confirmed affected version:** `2026.10.2`. Additional recovery improvements
are being validated for an upcoming release. Contact support to confirm whether
your installed version contains them.

## What this means

Your sign-in is renewed in the background. A renewal can replace the previous
sign-in credential. If its answer is lost, a later renewal may be refused.

A sleeping Mac can wake briefly for maintenance. On affected versions, time
asleep counted against a renewal's waiting period. A slow answer could be lost
even though the sign-in service had already issued a replacement.

Temporary network trouble, unavailable saved sign-in information, or a slow
connection to the app can also resemble a sign-out. These conditions do not by
themselves mean your account session expired. Support can distinguish them from
a confirmed refusal by the sign-in service.

## What state your Mac is in

Signing out does not remove the Mac's enrollment or your organization's policy.
While the account connection is unavailable, the Frontegg Portal may show stale
information or a device without a signed-in user. Check the app's protection
status separately: a network-inspection problem can affect connections even
when your saved sign-in is intact.

## How to confirm it

Record the exact message, app version, and approximate time. Note whether the
Mac had just woken, was locked, or was offline. If you collect diagnostics
([Collecting diagnostics](https://docs.agen.co/troubleshoot/collecting-diagnostics.md)) right after it
happens, support can check whether your session ended or recovery was delayed.

## How to recover

If the app says **Your session expired**, sign in again from AgenShield.
If it says it is reconnecting or your saved sign-in is unavailable, unlock the
Mac, restore its network connection, and allow recovery to finish. Contact
support if the message persists. If your version offers **Sign in to repair**,
that action lets you replace unavailable sign-in information while keeping your
saved account until the new sign-in succeeds. A temporary lock does not require
this action. Do not remove saved credentials or inspection certificates as a
troubleshooting step.

## Recovery improvements being validated

* Time asleep does not consume a renewal's response deadline, and renewal
  happens before account reporting resumes after wake.
* Temporary connection and storage failures preserve your saved user and keep
  retrying automatically, including after a long outage.
* Delayed answers from an earlier sign-in cannot replace a newer one.
* The app distinguishes unavailable saved sign-in information from a confirmed
  expired session.

A session that the sign-in service has expired or revoked still requires a new
sign-in. Support may also need to help if saved sign-in information is damaged.

## When to escalate

Contact support if prompts repeat, recovery never completes, or protection
reports a separate problem. Include the app version, the approximate time, and
a diagnostics bundle collected soon afterward.


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