agenshield doctor can report:
⚠ Transparent proxy not running ⚠ Network filter not loaded — NE provider is not running; connection policy is NOT enforced.and
agenshield status shows Degraded. On affected versions
agenshield activate still prints Transparent proxy already on.
What this means
AgenShield watches for a network extension that has stopped answering, and restarts it so your network keeps working. On a very busy Mac a slow extension can look like a stopped one. On affected versions macOS sometimes did not start the network extension again after that restart, and AgenShield did not notice. Network traffic then flows without inspection or network policy until the extension returns. Your network itself keeps working. The security extension (process and file policy) is not affected. Affected: 2026.10.4 and earlier. Later releases notice the stopped network extension and restart its session once on their own. If that does not bring it back, AgenShield sends a notification: Restart your Mac to resume network protection. If notifications are off for AgenShield, use the confirmation steps below.How to confirm
doctor reports the transparent proxy not running and
pgrep prints nothing.
How to recover
Runagenshield doctor --fix. On versions later than 2026.10.4 it tries to
start the network extension again and tells you whether it came back.
agenshield activate does the same.
If it does not come back, or on 2026.10.4 and earlier, restart the Mac. The
network extension starts with the system and AgenShield reports healthy again.
When to contact support
Contact support with a diagnostics bundle (agenshield diagnostics) if the
network extension is not running after a restart, or if this happens again on a
version later than 2026.10.4. See Collecting diagnostics.